{"id":3613,"date":"2024-07-03T19:43:38","date_gmt":"2024-07-03T17:43:38","guid":{"rendered":"https:\/\/autored.com.pe\/portal\/?page_id=3613"},"modified":"2024-07-03T19:52:52","modified_gmt":"2024-07-03T17:52:52","slug":"reclamaciones","status":"publish","type":"page","link":"https:\/\/autored.com.pe\/portal\/reclamaciones\/","title":{"rendered":"RECLAMACIONES"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3613\" class=\"elementor elementor-3613\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6ea44203 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"6ea44203\" data-element_type=\"section\" data-settings=\"{&quot;animation&quot;:&quot;fadeInDown&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-256974aa\" data-id=\"256974aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-090f472 elementor-widget elementor-widget-heading\" data-id=\"090f472\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">LIBRO DE RECLAMACIONES<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e808bd7 elementor-widget elementor-widget-heading\" data-id=\"e808bd7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\n\nTenga en cuenta las siguientes consideraciones antes de llenar el formulario.\n\n    Todos los campos son obligatorios.\n    Llene seriamente los campos de Identificaci\u00f3n del Consumidor, no est\u00e1n permitidos enviar formularios an\u00f3nimos o con datos falsos y el uso de los mismos autom\u00e1ticamente desestima su reclamaci\u00f3n.\n    Compruebe todos los campos llenados en este formulario antes de enviar su reclamo.\n\n<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-7038f250\" data-id=\"7038f250\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c123924 elementor-widget elementor-widget-image\" data-id=\"c123924\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"597\" height=\"239\" src=\"https:\/\/autored.com.pe\/portal\/wp-content\/uploads\/2024\/07\/lrecla01.png\" class=\"attachment-large size-large wp-image-3616\" alt=\"\" srcset=\"https:\/\/autored.com.pe\/portal\/wp-content\/uploads\/2024\/07\/lrecla01.png 597w, https:\/\/autored.com.pe\/portal\/wp-content\/uploads\/2024\/07\/lrecla01-300x120.png 300w\" sizes=\"(max-width: 597px) 100vw, 597px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-8fd1036 e-flex e-con-boxed e-con e-parent\" data-id=\"8fd1036\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ab4079 elementor-widget elementor-widget-html\" data-id=\"8ab4079\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-3611\"><form id=\"wpforms-form-3611\" class=\"wpforms-validate wpforms-form\" data-formid=\"3611\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/portal\/wp-json\/wp\/v2\/pages\/3613\" data-token=\"423bc4001aff425115bdd7dd5d193393\"><noscript class=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/noscript><div class=\"wpforms-hidden\" id=\"wpforms-error-noscript\">Please enable JavaScript in your browser to complete this form.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-3611-field_35-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"35\"><div id=\"wpforms-3611-field_35\" aria-errormessage=\"wpforms-3611-field_35-error\"><h3 align=\"center\">IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE<\/h3><\/div><\/div><div id=\"wpforms-3611-field_10-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-3611-field_10\">Nombres: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3611-field_10\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-3611-field_10-error\" required><\/div><div id=\"wpforms-3611-field_34-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"34\"><label class=\"wpforms-field-label\" for=\"wpforms-3611-field_34\">Apellidos: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3611-field_34\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][34]\" aria-errormessage=\"wpforms-3611-field_34-error\" required><\/div><div id=\"wpforms-3611-field_11-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half wpforms-first\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-3611-field_11\">Domicilio: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3611-field_11\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][11]\" aria-errormessage=\"wpforms-3611-field_11-error\" required><\/div><div id=\"wpforms-3611-field_14-container\" class=\"wpforms-field wpforms-field-text wpforms-one-half\" data-field-id=\"14\"><label class=\"wpforms-field-label\" for=\"wpforms-3611-field_14\">DNI\/CE: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-3611-field_14\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][14]\" aria-errormessage=\"wpforms-3611-field_14-error\" required><\/div><div id=\"wpforms-3611-field_17-container\" class=\"wpforms-field wpforms-field-phone wpforms-one-half wpforms-first\" data-field-id=\"17\"><label class=\"wpforms-field-label\" for=\"wpforms-3611-field_17\">Celular: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"tel\" id=\"wpforms-3611-field_17\" class=\"wpforms-field-large wpforms-field-required\" data-rule-int-phone-field=\"true\" name=\"wpforms[fields][17]\" aria-errormessage=\"wpforms-3611-field_17-error\" required><\/div><div id=\"wpforms-3611-field_18-container\" class=\"wpforms-field wpforms-field-email wpforms-one-half\" data-field-id=\"18\"><label class=\"wpforms-field-label\" for=\"wpforms-3611-field_18\">Correo: <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-3611-field_18\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][18]\" spellcheck=\"false\" aria-errormessage=\"wpforms-3611-field_18-error\" required><\/div><div id=\"wpforms-3611-field_36-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"36\"><div id=\"wpforms-3611-field_36\" aria-errormessage=\"wpforms-3611-field_36-error\"><h3 align=\"center\">IDENTIFICACI\u00d3N DEL BIEN CONTRATADO<\/h3><\/div><\/div><div id=\"wpforms-3611-field_37-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"37\"><fieldset><legend class=\"wpforms-field-label\">Servicio o Producto <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-3611-field_37\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-3611-field_37_1\" name=\"wpforms[fields][37]\" value=\"Servicio\" aria-errormessage=\"wpforms-3611-field_37_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3611-field_37_1\">Servicio<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-3611-field_37_2\" name=\"wpforms[fields][37]\" value=\"Producto\" aria-errormessage=\"wpforms-3611-field_37_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3611-field_37_2\">Producto<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-3611-field_12-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"12\"><label class=\"wpforms-field-label\" for=\"wpforms-3611-field_12\">Descripci\u00f3n del bien contratado <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-3611-field_12\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"3611\" data-field-id=\"12\" data-text-limit=\"1000\" name=\"wpforms[fields][12]\" aria-errormessage=\"wpforms-3611-field_12-error\" maxlength=\"1000\" required><\/textarea><\/div><div id=\"wpforms-3611-field_38-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"38\"><div id=\"wpforms-3611-field_38\" aria-errormessage=\"wpforms-3611-field_38-error\"><h3 align=\"center\">DETALLE DE LA RECLAMACI\u00d3N<\/h3><\/div><\/div><div id=\"wpforms-3611-field_30-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"30\"><fieldset><legend class=\"wpforms-field-label\">Reclamo o Queja <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-3611-field_30\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-3611-field_30_1\" name=\"wpforms[fields][30]\" value=\"Reclamo\" aria-errormessage=\"wpforms-3611-field_30_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3611-field_30_1\">Reclamo<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-3611-field_30_2\" name=\"wpforms[fields][30]\" value=\"Queja\" aria-errormessage=\"wpforms-3611-field_30_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-3611-field_30_2\">Queja<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-3611-field_31-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"31\"><div id=\"wpforms-3611-field_31\" aria-errormessage=\"wpforms-3611-field_31-error\"><ul>\r\n \t<li><b>Reclamo:<\/b> Disconformidad relacionada con los productos o servicios.<\/li>\r\n \t<li><b>Queja:<\/b> Disconformidad no relacionada con los productos o servicios; o, malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/li>\r\n<\/ul><\/div><\/div><div id=\"wpforms-3611-field_32-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"32\"><label class=\"wpforms-field-label\" for=\"wpforms-3611-field_32\">Detalle de la Reclamaci\u00f3n <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-3611-field_32\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"3611\" data-field-id=\"32\" data-text-limit=\"1000\" name=\"wpforms[fields][32]\" aria-errormessage=\"wpforms-3611-field_32-error\" maxlength=\"1000\" required><\/textarea><\/div><\/div><!-- .wpforms-field-container --><div class=\"wpforms-submit-container\" ><input type=\"hidden\" name=\"wpforms[id]\" value=\"3611\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-3611\" class=\"wpforms-submit\" data-alt-text=\"Enviando...\" data-submit-text=\"ENVIAR RECLAMO\" aria-live=\"assertive\" value=\"wpforms-submit\">ENVIAR RECLAMO<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>LIBRO DE RECLAMACIONES Tenga en cuenta las siguientes consideraciones antes de llenar el formulario. Todos los campos son obligatorios. Llene seriamente los campos de Identificaci\u00f3n del Consumidor, no est\u00e1n permitidos enviar formularios an\u00f3nimos o con datos falsos y el uso de los mismos autom\u00e1ticamente desestima su reclamaci\u00f3n. Compruebe todos los campos llenados en este formulario&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-3613","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/autored.com.pe\/portal\/wp-json\/wp\/v2\/pages\/3613","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/autored.com.pe\/portal\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/autored.com.pe\/portal\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/autored.com.pe\/portal\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/autored.com.pe\/portal\/wp-json\/wp\/v2\/comments?post=3613"}],"version-history":[{"count":5,"href":"https:\/\/autored.com.pe\/portal\/wp-json\/wp\/v2\/pages\/3613\/revisions"}],"predecessor-version":[{"id":3622,"href":"https:\/\/autored.com.pe\/portal\/wp-json\/wp\/v2\/pages\/3613\/revisions\/3622"}],"wp:attachment":[{"href":"https:\/\/autored.com.pe\/portal\/wp-json\/wp\/v2\/media?parent=3613"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}